Сontact - center

Modern contact center to simplify office and business

Why do you need Invensio contact center?

Invensio company has developed the ideal product for business - Invensio contact center, which combines all necessary functions for:

• sales increase,
• service quality,
• business automation.

Invensio software solution combines the most important functions:

• CRM-system
• Call-Center
• Customer support service

There is no need to integrate separately the most needed programs which aren't compatible and work with interruptions.

Invensio complex solution is able to perform all specific operations to achieve maximum profit for your company.

Functional capabilities Invensio?

• Invensio handles all customer interaction channels: calls, e-mail, social networks, chat rooms, web, faxes;
• You'll have access to customer interaction history: call recording and the results of the dialogues, previous customer connection;
• Invensio system can produce numerous outbound campaigns, spending a minimum of resources;
• Easy system of time management and reminders;

• Invensio routing system distributes calls automatically,taking into account a workload and qualification of operators, priority of the customer;
• Invensio improves calls handling quality. The operators will be able to receive and make calls directly from the program, using a headset. Their hands will be free which allow them to capture the information about the customer, select the desired example of conversation;
• Using the automated voice services you can record a voice greeting and organize twenty-four-hour informative service;
• Work on projects will be available far away from any place;

• Invensio contact center minimizes the number of lost calls to the company and shorten the processing time of one call, increases the productivity of your operators;
• In a few clicks it will be possible to create a contract or bill, find the presentation, marketing materials, send email or message;
• You are able to contol the information access and don't worry about the unfair actions of your employees;
• Sales analytics, sales funnel, different kinds of operational reporting for complete control of the company;

The result of implementing Invensio contact center?

You won't miss customers calls and improve your service quality.

Your managers will be motivated to improve the customer servicequalitythat enhance the loyalty to your company, and increase the number of orders and you profit.

You'll always be aware of everything in your company, have current sales information, control overall performance of your managers

Invensio contact center will simplify the work of your managers. It prompts to use the appropriate examples of conversation, find necessary information, product, facilitate routine processes. Invensio contact center will help to motivate your managers to work and significantly increase the sales of your company.